5/3/13 - Email Server Upgrade
We have upgraded the mail system and are still tweaking some settings. If you are unable to log in to your Email with just your username, try logging in with your entire Email address as the username, this should eliminate any log in problems until we get the default domain issue solved. If you use squirrelmail you may notice new features such as mailbox quota information and you may also notice a decrease in spam with the new filtering method this server uses. If you have any questions about the upgrade please feel free to contact us via Email or phone.
Update 5/12/13 - Default Domain issue has been fixed, tcenet users should now be able to login with just your username.
10/17/09 - Spam/Spoofed Emails
There has been some confusion regarding recent spam messages that some users received claiming to be from tcenet.net.   Email from tce administrators are sent from our personal accounts. Any messages coming from "administrator, support, updates" etc, are likely forged or spoofed. Please remember we will never ask for your passwords, especially through Email. If you receive a message claiming to be from tcenet that asks you to click a link for "an important update" it is likely faked and should be deleted/ignored. Thank You.
Sites explaining this spam in more detail can be found here and here.
-The TCE staff
04/20/09 - Link Down for Testing
SAVVIS will be performing and extensive test on one of our Internet Links on April 21, 2009 from 1:00AM to 5:00AM. During this time you may be able to connect to the Internet, but dialup customers will likely not be able to access the TCE homepage, or retrieve Email. Broadband customers should not be affected by this outage.
04/05/07 - Email Authentication failures
A problem with sending Email was caused by connection info not being sent to TCENET servers to allow outgoing Mail.
The problem appears to have originated in a datacenter used by TCENET. Technicians at this data center appear to have resolved the issue as of 3:20PM, If you are still not able to send out Email, try reconnecting to the Internet. This should send your proper connection info to TCENET upon your new connection and allow outgoing mail.
11/26/06 - Email Server Backlogged
After performing a routine backup of the mail server, an abnormality required the server to be rebooted.
Because of the huge volume of spam being received, and the processing of various anti-spam filters to
remove the majority of it, the mail server is currently backlogged in processing mail. Messages sent may
be delayed, or you may experience trouble connecting to the mail server to send out messages.
The server should catch up overnight tonight. Reports have indicated that the amount of spam has doubled
since October, which is consistent with what we have observed.
Update 9:30AM 11/27/06
The TCE Mail server is currently under attack by spammers who are trying to use our domain name in
the "From" field of emails, causing our server to be bombarded with tons of bounced messages.
Although the mail server has caught up, this problem may cause instability for the next few days and also
most users may get "bouncebacks" of messages they didn't actually send.
Update 3:00 PM 11/28/06
The attack on our mail server appears to be over, we were getting approximately 13,000 bounceback messages per hour being processed. That has sharply decreased in the past 4 hours and everything should be back to normal operation.
8/26/06 - System Down for Upgrades
The TCE network will be shutdown for approximately 2 hours on 8/26/06 to perform several upgrades.
The service interruption is scheduled for 12:30AM to 2:30AM. Some TCE services may be unavailable during this time.
8/07/06 - New E-Mail Server
We have implemented a new server which is being used to take over some of the
workload our current mail server was being bogged down with.
One task being switched over to this new server is the SquirrelMail
Web Interface. In this process some of the additional mailboxes you may have
previously created in SquirrelMail may not have transferred correctly.
If you notice problems with the webmail system, please Email email@example.com
with details of the problem. The older version of SquirrelMail is still running
if you need to access it. If you are not experiencing problems, you are
strongly encouraged to log into webmail from the TCE homepage as the older system
will be removed once we have verified everything is running smoothly with the new server.
3/30/06 - Savvis Emergency Maintenance
SAVVIS engineers will be performing emergency maintenance to ensure
network reliability. This will take place tonight, 3/31 between
Midnight and 4:00AM EST. You may experience service interruption during
3/25/06 - Authentication Server Down
The authentication server went down at approximately 8:57PM and was restarted at 12:11AM This caused all login attempts to fail.
1/4/06 - Security Warning Notification - Critical
Earlier last week, a new Microsoft exploit was released related to a remote code execution flaw in the Graphics Rendering Engine. This vulnerability rapidly began being exploited throughout the Internet in the last few days. This is commonly referred to as the "WMF vulnerability, which takes advantage of a security vulnerability referenced in Microsoft Security Advisory 912840 Dec. 28, 2005. http://www.microsoft.com/technet/security/advisory/912840.mspx
There are several different variations to date, with the release of many more likely to occur.
Microsoft has not yet released a patch for this vulnerability, and their suggested workaround is not 100% effective in mitigating the issue. On Dec, 31, 2005, several new issues came to light that have resulted in this issue being raised to critical status.
1. Several other (possibly all) image file types are affected by this vulnerability. This is especially dangerous since many users typically assume .jpg, .gif, and other image files to be safe.
2. The variety of exploits already seen in the wild make normal filtering methods of filename, IDS content filters, and Anti-Virus very ineffective at detecting more than 70% of exploits.
3. Multiple infection vectors will enable rapid spread of infection or compromise. This includes Internet browsing, email, and Instant Messaging.
4. Virtually all current Windows Operating Systems are vulnerable, although most likely infection point is workstations and Terminal Servers where user interaction takes place. Customers with Citrix servers and Windows Terminal servers that permit users to run IE, Email, or Instant messaging software should be considered at extremely high risk and should discuss immediate implementation of workarounds or other mitigation prior to the release of a patch from Microsoft.
1. If you must visit Internet sites for business requirements, use an alternate browser with less risk of an exploit. (Firefox is not immune to this, but should pop up a warning dialog box that can be cancelled when unauthorized code is trying to execute). Firefox is a multi-platform browser that can be obtained free of charge from http://www.mozilla.com . Some improperly coded applications may not function fully within this browser.
2. If you have a Linux or Unix based system available, use that for email, browsing, etc. Linux and Unix are currently not vulnerable to these exploits.
3. Do not surf non-business required sites until this issue has been resolved and/or systems patched. Simply browsing sites that contain exploit code can result in system compromise.
4. Disable Preview mode in your Outlook settings. (View, Reading Pane, Off) - Then delete any unexpected emails without opening or viewing in preview mode. Some of these exploits will execute without opening the attachment, just by clicking on the email in preview mode.
5. Do not use Instant messaging clients. Numerous exploits are being circulated via Instant Messenger systems. You may want to consider taking steps to temporarily disable Instant messaging clients until this issue is resolved.
6. Check to be sure your anti-virus is up to date. While not 100% effective, for these exploits, it can detect and mitigate several variants. Check that your Anti-Virus is running the latest DAT files.
7. Consider viewing email in Plain-text mode rather than HTML.
** Applying the Microsoft workaround will cause some loss of functionality, and is not completely effective in mitigation of this issue. If they are applied, they will need to be removed/reverted prior to applying the official Microsoft patch.
Update - 1/11/06 Microsoft has released a patch for this problem get it here.
10/19/05 6:35PM - Internet Link Down
Savvis is performing emergency network maintainance to repair connectivity
issues in New York State. They assure us the connectivity will be
Update - 6:45PM - Link seems to be restored to normal operation.
9/9/05 11:02AM - Internet Link Down
There is a problem with the local telephone service which is preventing operation of TCE's Internet connection to Savvis. Engineers at Savvis have referred this problem to Frontier and we are awaiting its repair. Connection to all local resources will still be functional such as retrieving Email and viewing local websites, however anything on the Internet is currently inaccessible. Also, it seems no long distance calls can come in or go out of the Sandy Creek area. Customers with TCE Wireless Internet access should be unaffected by this outage.
Update 5:24PM - We have configured an alternate connection to the Internet so that all dial-up users can now access the Internet. New Emails may not be available until 12:00 tonight because of our main link still being down.
The problem was caused by damaged fiber cables in Jefferson County, Verizon says it wont be repaired until between 9:00 and 12:00 tonight.
Update 9/11/05 7:00PM - Systems have been restored to normal operations and configurations.
6/2/05 7:00PM - Email Virus Activity
There appears to be a new Email virus making its rounds. Our Mail server was flooded with messages containing viruses. These messages are spoofed (faked) with a tcenet.net address but if you look at the full headers you will see they are actually originating from roadrunner. If you get any file attachments, from these fakes messages, please delete them immediately as they are viruses.
5/24/05 12:10PM - NY Internet Outage
Savvis (TCE's backbone provider) reports they are experiencing an outage in the NY area and they are working to resolve the problem. Until it is fixed you won't be able to access anything outside the TCE network.
Update 12:57PM - All links are back up and working normally.
3/31/05 7:31PM - Authentication Server Down
The Server that validates user passwords went down at approximately 7:31PM, it was restarted at 8:21PM. You may have gotten an "invalid password" error during this time when dialing up to TCE.
3/14/05 8:05PM - Modem Rack Rebooted
The modem bank at TCE had to be rebooted because some modems were not answering properly. The problem has been corrected and everything is now working normally (8:20PM).
3/04/04 - Spam Filtering
We have implemented an additional system to eliminate spam. This system blocks traffic from open mail servers listed in the ORDB.ORG database and is similar to the system we tried to implement back in October of 2000 but at the time many E-mail servers were still left open for spammers to use for sending out junkmail. Since then it has gotten to the point that ANY network admin running an open mail server is doing it for the sole purpose of sending and promoting Spam.
This will not only reduce spam and lighten the load of the mail server but also greatly reduce the chance of new viruses from getting to the TCE mail server before Antivirus updates are available. To view mail processed by TCE click HERE.
3/03/04 - More Virus Activity
Once again a brand new virus variant W32.Beagle.K@mm is floating around using faked addresses such as "firstname.lastname@example.org", "email@example.com", or "firstname.lastname@example.org". Please DO NOT open the file attachment as it is a virus. We should be getting antivirus updates shortly for this.
Again, please note, we NEVER send mail from these addresses, only our personal accounts. NEVER open a file attachment unless you know what it is.
2/27/04 6:52PM - Possible Virus Activity
If you receive a file attachment from "email@example.com" or "firstname.lastname@example.org" DO NOT OPEN IT. The message header is faked and it appears to be a new virus although it has not been discovered by antivirus companies yet. We have submitted the file for evaluation to Kaspersky Labs.
Also, please note, we NEVER send mail from "email@example.com" or "firstname.lastname@example.org". If you receive a message from one of those addresses it is a FAKED header. We only receive messages from those addresses.
Update - 11:13PM Antivirus updates are now available for this new virus: W32/Bagle.C@mm which was first discovered today. The TCE mail server is now blocking this virus.
2/26/04 11:20PM - Internet Link Down
There is a problem at the local telephone office which is preventing operation of TCE's Internet connection to Savvis. Engineers at Savvis have referred this problem to Frontier and we are awaiting its repair.
Connection to all local resources will still be functional such as retrieving Email and viewing local websites, however anything on the Internet is currently inaccessible.
Update 5:00AM - Savvis reports TCE's circuit was looped at the local telephone office on this end. They removed the loop and the circuit is back up.
2/10/04 - Critical Microsoft Update
Microsoft has issued another critical update for Windows XP, Windows 2000, and Windows NT4. This security flaw seems to be the target of new virus/hacking activity. Please be sure you have the latest security patches from Microsoft by visiting
Microsoft Windows Update. As of today it appears the Microsoft update site is down, so TCE has provided local links to the patches. Click here.
2/9/04 12:34PM - Internet Congestion Issue
Savvis reports serious Internet congestion problems in their Watertown node which is causing some connectivity and latency issues. They have their senior engineers working on the issue which should be corrected shortly.
Update 1:02PM - Service has been restored to normal.
1/27/04 - New Virus Activity
There is a new virus that was discovered on 1-26-04 named W32.Novarg.A@mm and/or W32/Mydoom.A@mm this virus sends out a virus infected file attachment in Email. It appears to collect a database of actual Email addresses for a specific domain (such as tcenet.net) and send itself to other members of that domain, faking the from address.
Although our mail server scans and removes viruses from all messages, this particular virus seems to have made its way through our mail server BEFORE it was discovered by the anti-virus community. It is now being blocked after our system has received Antivirus updates late last night, but some copies of the virus have already passed through. If you received and opened any file attachments Monday, be sure to update your antivirus software and do a full system scan.
For more information on this virus please visit Symantec AV Center.
12/24/03 - Telephone Circuits Down
It seems TCE's lines that take incoming calls went down around 6:00PM and calls to TCE were not being routed to our location. This appears to be caused by some kind of system reset at the phone company's office because when the circuits came back up they were in a different order. They are now functional as of 6:30PM.
8/29/03 - Email Virus Spoofing
It has come to our attention that several computers on Time Warner's Network (roadrunner) are spoofing tcenet.net EMail addresses in an attempt to
spread the W32.Sobig.F@mm virus. If your Email address is being Spoofed you may be getting messages from various Mail servers complaining that you sent a virus to one of its recipients. This is not the case.
The roadrunner computer is the machine sending the virus while faking your address so the receiving mail server responds to you. Read the info about spoofing and how this virus works on the Symantec website.
If you look at the headers of the spoofed message you will see something like: Received: from email@example.com [188.8.131.52] (HELO HARVEY007), this shows the actual IP address of the computer that sent the virus.
Doing a trace route to this IP address will show whose network owns the IP. All TCE IP addresses start with 66.101.x.x
We have sent several messages to Time Warner regarding this problem and they have given no response. TCE's mail server blocks viruses so you won't get the W32.Sobig.F@mm virus in your TCE Mail. In the past week, TCE's mail server has blocked over 10,000 Emails containing this particular virus from getting to TCE users.
5/7/03 - Incoming Call Circuit Down
One of our four T1 circuits that is used to receive calls is down returning a "fast busy" signal. The other 3 circuits seem to be working fine, so if you hear a fast busy when trying to connect, simply redial, within 4 calls it should roll your call into a working circuit. This problem appears to be at the phone company's office. We have reported the problem to them at 9:34AM and are awaiting their response.
Update 3:23PM - Circuit came back up and appears to be functioning normally. The Telephone Technician called at 3:34PM to confirm.
4/30/03 - Authentication Server Down
The Server which authenticates usernames/passwords was not responding from approximately 2:46AM until 7:43AM. This would cause your password to be rejected when trying to log in or check mail. The server is now up and running and things should be back to normal.
4/24/03 - Slow Connection Speeds
Several customers have reported slow connection speeds and disconnection problems since 4/21/03. We have noticed that once again noise had been introduced into our incoming phone lines. We have contacted a technician at the Phone company who reported that 'someone' changed line coding
on our inbound call circuits without telling us. He indicated he will try to get everything set back to normal as soon as possible.
Update - 4:43PM The problem seems to have been corrected at this time. If anyone is still having trouble with connections please let us know ASAP.
11/9/02 12:45PM - 12:54PM Savvis Network Slowdown
The Internet link was very slow for about 9 minutes, this problem appears to have been with the Savvis network. Although it seems to be back to normal, we are reporting the trouble as a precautionary measure.
10/24/02 - New Virus Threats
There is a new virus "Bugbear" that was discovered on September 30th and is causing some trouble on the Internet for many people. Since October 1st, our mail server has blocked 208 messages containing the virus.
Please be aware that if you use other mail servers hosted outside the TCE network (if you have another EMail address that doesnt contain @tcenet.net, @sandycreek.net, etc.), you could be vulnerable to a virus.
You could also get viruses from websites hosting malicious code. If you do not have your own virus scanner installed on your computer, you should obtain one. We recommend Kaspersky and Norton virus scanners.
Other top 3 viruses removed by our mail server since Aug 17th are:
Klez - 1557 messages
Sircam - 763 messages
Magistr - 78 messages
10/08/02 - 4:51AM Telco Circuits Down
2 of our incoming T1's have gone down as well as our outgoing T1 to the Internet. This is caused by a problem at the Frontier telephone office so we expect it to take a long time for repair. The problem has been reported to Frontier and we are awaiting their response.
Update 8:50AM - Frontier says they are having trouble with a "Span" which means several local circuits are down (not just TCE), they have a technician working on the trouble which should be resolved shortly.
Update 12:15PM - All circuits came back up.
9/5/02 - 11:50AM Radius Server rebooted
The radius server which is used to authenticate usernames/passwords was rebooted at 11:50AM, we suspect it may have been causing some of the DNS errors. After reboot it seems to be functioning well on the TCE network.
9/4/02 - 6:25PM DNS Server failure
At approximately 6:00PM the DNS server stopped resolving hostnames and was rebooted. This would cause domain names to not be found, and not load the appropriate webpages, etc. The system has been rebooted and is now funtioning normally.
8/23/02 - 5:08PM Internet Link Down
Savvis reports they are having network problems and are working on correcting the connectivity problem. The connection should be restored shortly.
Update 6:12 - Savvis informed us they found an Engineering problem and will issue a full report on it tomorrow. The link is back up and running normally.
Update - Savvis has issued a Engineering report as follows:
Beginning at 15:43 Central Time and ending approximately 1 hour later, A portion of the SAVVIS edge routing devices experienced subscriber resets. During this time portions of our subscriber base were impacted with loss of connectivity to the SAVVIS Network. The SAVVIS Engineering team has isolated the root cause to a corrupt security policy and has forwarded the core dumps to our vendor for analysis. SAVVIS will refrain from further security policy changes until the issue has been resolved. SAVVIS regrets any inconvenience this has caused our customers and will continue to work diligently to bring this issue to resolution.
8/23/02 - Internet Link Tests
Savvis has informed us that they've noticed our T1 to the Internet "bouncing" meaning that it stops transferring data for a minute or two.
They say it happened on 8/22 at 6:42AM and at 8:40PM. Because of this they have scheduled "Intrusive Testing" on the Internet T1 link to be sure problems don't arise.
It has been scheduled for Saturday 8/24/02 from 3:00AM to 5:00AM. During this time, there may be no access outside our local network, but you should still be able to connect. We've tried to scheduled it for a time when most people won't be needing it.
Update 8/27/02 - The Intrusive testing showed no problems and the trouble ticket has been closed.
08/19/02 - 3:45PM - Internet T1 down
Our link to the Internet is down again due to a problem at the phone company, we have reported the problem and are waiting for them to make the necessary repairs.
Update 7:43PM - According to the manager of the Pulaski Telephone office, A truck hit some fiber optic lines in Watertown causing several outages, including Fulton Boiler Works and Schoeller.
Update 8:14PM Savvis called us at 8:14 to verify that there is a major break in OC48 lines connecting from Watertown to Syracuse. This may take a while to repair. This is affecting more than just TCE, as these lines are used by phone companies such as Verizon, Sprint and Frontier/Citizen's.
Update - 08/20/02 7:02AM Service has been restored.
08/06/02 12:44PM - 1:02PM - Dial-in lines down
It seems the telephone company is doing something with our dial-in lines. All lines dropped carrier then when trying to reconnect, only a message saying
"number cannot be completed as dialed" was heard. The problem was reported to the phone company and seems to have been corrected. We have not heard back from them as to what they did to cause the problem.
Update - 4:38PM Received a call from Telco, their logs show several circuits going down and restarting but they are unaware of the cause. Our dial in circuits seem to have been running fine since 1:02PM.
However, we've noticed that we now receive calls in a different order which means something was changed at the telephone office.
07/16/02 2:00PM-9:00PM - Modem Bank Conflicts
One of our modem banks seem to have been conflicting with some new devices connected to our network today. This caused some connections to drop after a few seconds. The conflict has been corrected and both modem banks should be operating correctly now. We apologize for the inconvenience this has caused.
6/23/02 4:30AM - Internet T1 Down
The Internet T1 circuit to the Savvis backbone seems to be down again this morning, the problem has been reported to Savvis and we are awaiting their response.
Update 9:19 - Based on testing from our network and to our network from an outside source, we have determined that the problem is with a piece of equipment in Savvis' Watertown office. We have reported our findings to them. They now have a technician in the Watertown office working on the problem and we suspect everything should be back up by 10:00 AM
Update 10:39 - Savvis is still troubleshooting the problem and expects to have a resolution shortly.
Update 11:10 - Internet Link is back up, Savvis says it recovered on its own, although they were working on some equipment in the same office. They say it shouldn't have been related to our circuit.
6/17/02 11:50AM - Telephone Circuits Down
3 of our T1 circuits have gone down which appears to be troubles at the local telephone office, we have reported the problem and are waiting for them to make the necessary repairs.
This means that our Network, including Email and sites we host are accessible, but anything else on the Internet is not.
5/31/02 - Phone number change
Update 12:57 - Telco Link to the Internet came back up, However half our dial in lines are still down.
Update 1:09 - Our remaining lines have come back up, everything is now functioning normally.
Update - Savvis will be doing a "stress test" on our Internet Circuit, it was rescheduled for 6/19/02 from 2:AM to 5:AM because the phone company didn't "get to it" The testing is to ensure the Telco equipment is working properly. The Internet link may be down during that time.
We are phasing out the old analog lines and will be using only digital
dial-up lines. This means that if you are currently using the dialup
number 387-2217, you will need to change your settings to use our digital
dialup number of 387-6644. We expect the old number to be out of service
within the next 2 days.
1/28/02 9:00AM - Internet Links Down
A link in Watertown is down causing the TCE Network to be without
Internet access beyond the local webpages at the moment. Savvis is
working to correct the problem.
11/29/01 4:44PM - Citizens Telephone Maintenance
Update - 11:33 Savvis has given us an update on the trouble and
reports that the problem is affecting a few other networks in addition to
TCE. Their Engineering team expects to have it resolved within an
Update - 1:58PM Link is back up, it came up momentarily at 1:30 for
about 15 minutes. We have not yet gotten a call from Savvis saying they
have completely resolved the problem, but appears to be functioning
normally at this point.
A representative from Citizens called to inform us they will be taking our
circuits out of service at 7:AM on 11/30/01 to change some equipment. We
don't know how long it will take, but are assuming it will be only
momentarily. In the past we've asked them to inform us of planned
outages but that hasn't happened until we complained about yesterday's
incident to Citizens' NYS manager. Hopefully they'll also notify
us of future outages which we will post on this news page as soon as we get them.
11/28/01 1:02PM - Internet T1 down
It seems Citizens is again interfering with our data circuits. Some of
the dial in lines have gone out of service and back up. Our link to
Savvis (TCE's Internet uplink) also has gone down and Savvis informed
us they will be reporting the problem to the phone company as well.
10/9/01 - T1 Changeover
Update 4:04 PM Service has been restored
Update 4:18 PM Circuit went down again because their equipment at
our location indicates someone at the phone company has put the circuit
in "loopback" which is normally a diagnostic test initiated at the phone
Update 4:28 PM The T1 circuit is back up again, Citizens
Communications is saying the problem was caused by a "defective jack" at
their central office in
Because of the problems and downtime associated with Verio,
TCE has switched sources for its Internet connection. We have
researched the matter and consulted other ISP's and decided that
Savvis is the best choice. Through
this transition we have changed our IP range and converted most traffic to
use the new Savvis connection. We were particularly impressed by their
"minimal downtime" policy that gives us the right to terminate
our contract with them if our link to the Internet's total downtime
reaches 8 hours for the length of the 2 year contract. Our contract with
Verio will expire in December 2001. The Member Services link has been
updated to show Internet traffic graphs for Savvis and Verio.
9/18/01 10:30 AM - Email server address
There still may be a few people unable to receive their mail due to
settings in their mail program. This seems to be affecting mostly people
who had their computer setup manually by a TCE representative several
years ago, as opposed to the TCE CD-ROM. Most of these people are
using Eudora Email. To fix the problem, you simply need to set your "pop
mail server" and "smtp server" to mail.tcenet.net instead of
9/16/01 2:52 PM - Server Upgrades
your "POP account" should be < your username>@mail.tcenet.net
and your "return address" should be < your username>@tcenet.net
In Eudora, this can be accessed through the "options" choice under the
"tools" menu. If you still have trouble, please call 387-6761 and we will
be happy to assist you in correcting the settings.
We are in the process of converting our main unix server to a new
machine. This is the most important of four (4) servers at TCE.
It handles E-mail, some web and domain hosting,
ftp and dial-up authentication. We will be systematically switching
processes over to the new machine starting today with the Email
services 3:08PM. There are a few E-mail accounts that may not work due to
lack of passwords for those people (about 8 accounts). If you have
trouble with getting or sending Email, please let us know and we will look
into the problem.
8/22/01 11:45 AM - Internet Link Down
The old server will eventually be taken out of service after all the
processes have been sucessfully switched over.
The old server is running FreeBSD ver 3.4 (unix) with a 233 Mhz
processor, 64 Megs or RAM, and a 4 GB hard drive. The new system will be
running FreeBSD ver 4.3 (unix) utilizing a 1200 Mhz processor, 256 Megs of
RAM, and (2) 40 GB Hard drives operating as a redundant failsafe in case
of a Hard drive failure (RAID). Please note that the old server was so
effective (as the new server will be) because unix systems run
much more efficiently than typical Windows systems and don't require as
much processing power.
Verio is again having trouble with their Syracuse router. We are waiting
to hear from them regarding estimated time of repair.
8/8/01 10:00 AM - Internet Link Down
Update 1:15 PM - Verio is sending an Engineer from Rochester to
investigate the problem in their Syracuse office. He should arrive at
their "POP" (point of presence) at about 2:PM. Things should be back to
normal shortly thereafter.
Update - Link came back up at 2:28 PM
It seems that one of Verio's Internet routers in Syracuse is
malfunctioning causing TCE and other providers in Syracuse to be without
access. Verio is working on restoring service.
6/11/01 7:14 AM - Power Outage
Update 12:30 PM - The problem is caused by a T3 (high volume data
circuit) being down between Syracuse and Rochester. A few Internet
servers connected to Verio's Syracuse location can still be accessed from
TCE, but most of the Internet is still unreachable.
Update 4:08 PM - Verio tells us they have several engineers
working with Verizon to pinpoint the problem. We have gotten reports that
other ISP's throughout New York (as far as Hornell, NY) are
without service, so it seems to be affecting a good part of New York
Update 11:20 PM - The problem has been traced to a bad part which
is being shipped to Verio within 2 hours starting at 10:50. They
anticipate having the system up and running within 2 hours from now. We
have redirected TCE's traffic through another location to allow some
Internet traffic, but it appears websites are not responding through this
Update 8/9/01 3:05 AM All Links are back up.
Update 8/9/01 11:30 AM The Name Servers don't seem to be resolving
addresses properly, we are working to fix the problem and should have
it running soon.
Update 12:10 PM - Everything should be working normally now. If
you are still having trouble please let us know.
There was a power outage at 7:14 AM today. We performed a full system
shutdown at 7:40 AM. Power was restored at 9:25 and all systems were
back online by 9:45 AM.
5/11/01 6:10 PM - Internet T1 Link Down
The T1 Internet link went down and we reported it to Verio, the
company that manages our Internet link. The Telephone company's
equipment on our end indicates that there is a failure at their Sandy
4/23/01 8:05 PM - T1 Link Down
Update - 10:00PM Verio has informed us that Verizons has been
having trouble contacting the Citizens Communications' technician that is
on call tonight. A call was made to Citizens' Pulaski supervisor at home
who claimed he couldn't get in touch with their technicians either.
Although, it seems the technician wasn't contacted until Sat
morning which may indicate this delay was a decision made my Citizens'
Update - 5/12/01 9:54 AM Citizens is working on the problem and
they seem to have a temporary fix for it. You should now be able
to get to other servers on the Internet although it may be slower than
usual until Citizens gets the circuit properly fixed.
Update - 11:32 AM The circuit has been repaired and everything is
back to normal. We encourage everyone to visit the AISPA website and review
the laws congress is passing to deregulate phone companies'
responsibilities. It would be nice to let your congressman know the
effect the new laws have had so far.
The T1 Internet link went down due to a power failure in Syracuse.
Verio's technical team tells us the power failure is affecting the router
on their end of the link as well as many other connections in Syracuse.
They are working on getting it resolved.
3/21/01 9:20 AM - Telephone Equipment Maintenance
Update - Service was restored at 12:20 AM
The Telephone company will be switching all our cabling over to a new
interface box this morning. In order to do it they will have to take
down each of our circuits momentarily. This may cause unexpected
disconnections so this morning is a bad time to download those huge files
:) We would expect it to be done by noon.
3/10/01 8:30 AM - Internet T1 Down
Update- Work was completed at 1:PM
The Link from TCENET to the rest of the Internet is down, the problem has
been reported to Verio and they are working on getting it restored. You
should be able to retreive your Email and view local web pages, but
anything outside the tcenet.net domain won't work until our service is
Update - The Internet link came back up at 11:00 AM
3/9/01 - New Lines Installed!
We are happy to report that the new lines have FINALLY been
installed. Service was turned on for these by Citizens at 3:00 PM today.
Throughout the course of today from 11:00 AM to 4:00 PM you may have been
disconnected due to testing and configuration of the new lines. We
apologize for any inconvenience this may have caused, but everything
should be operating smoothly.
We will be monitoring the new lines to be sure everything is working
smoothly, if you have any problems with connecting, or with getting
disconnected, please report them to
firstname.lastname@example.org or by calling
387-6761. We also will now be accepting new customers.
2/18/01 - Terminal Server Upgrade
All of our 56K modems are now connected to a specialized terminal server.
We are phasing out the old method of connecting modems to serial ports on
a computer so that the whole network runs more efficiently. The purpose
of this upgrade is also to make room for the installation of the new
incoming lines which we are told should be installed this week.
Note - It seems that some WebTV units are having trouble
connecting to the new terminal server. If you are using a WebTV unit, for
now, you should use 387-2217 as your primary dialup number since it still
uses standard ports. The best way to reconfigure the WebTV unit is to
unplug it, plug it in, and when it asks if you want to use the same access
numbers say "no". It will then let you modify your "ISP" settings. We
are working with the manufacturer of the terminal server to find the cause
of this problem.
Update 2/21/01 1:52 PM - The problem with
WebTV was resolved and WebTV users should now be able to connect with both
numbers. Turns out WebTV was having trouble the same time we made the
2/3/01 - 9:00 AM Telco Problems
The equipment on half of our digital circuits indicate "Frame Slips" which
shows a problem at the phone company. Upon calling their repair service
they say there are Telephone line problems in the Pulaski surrounding area
and it's currently being worked on. Any long distance calls you try to
make, the person answering wont be able to hear you. It may be harder to
get on the Internet as this problem seems to be also affecting half of our
incoming phone lines.
1/22/01 - "All Circuit's Are Busy"
Update - Frame Slip alarm stopped at 12:11PM and all our modems
started receiving calls at 12:11 PM
Sometimes when calling during busy times you may get this message. For
the past few days it seems that customers were getting this message even
when lines were available. We reported the problem to the phone company
and seem to have it resolved after rebooting our main modem rack around
3:00PM today. We're not sure but we suspect the cause may be from some
recent upgrading the phone company is doing. Please keep in mind if you
are having trouble connecting to try both dialup numbers 387-6644 and
387-2217. Under normal conditions our lines have been filling up; for
that reason we have ordered 2 more T1's which will add another 48 lines.
12/19/00 - E-mail Virus Scanning
We have implemented AVP's virus scanner/cleaner to work with our mail
server to detect and remove possible viruses. If a message is sent
through the E-mail server that contains a virus, it should attempt to
disinfect and/or delete the message. It also sends a message to the
sender and intended receiver informing them that a
virus was detected, whether sent from or to a TCE member.
Our web server at http://tce.tcenet.net will show
statistics on detected viruses. Although this should help prevent
viruses from getting on your computer, you should have your own
anti-virus software installed on your computer. For personal virus
security, we recommend Kaspersky's AVP.
12/12/00 - Full T1 Access
Because of this change our mail server is running a little differently.
If you notice anything out of the ordinary regarding E-mail, you can
send a message to jmyers.
An order for full T1 access by TCE has just been completed.
Although we have been using a T1 circuit for Internet, it was limited by
our provider to 384K because it was all the bandwidth TCE required. Due
to expansion, our data throughput has occasionally reached
our 384K maximum during peak hours. Our new upgrade gives us full
1.54Mbps direct T1 access to the Internet, 4 times the amount of bandwidth we've
been operating with. You can view our bandwidth graphs by clicking
dialup users will not likely see any change, this will allow for more
expansion and provide the bandwidth needed for the possibility of
high speed wireless access.
12/6/00 - Noisy Phone Lines
There have been several people reporting more trouble
connecting or maintaining a connection within the past 3 or 4 days. We
have done some troubleshooting at TCE and it appears that one of our 3
banks of phone lines has "noisy" channels which is most likely causing the
trouble. The telephone company is in the midst of tracking down the cause
and will be replacing some equipment on their end in Pulaski on 12/7/00
around 8:00 AM to try and eliminate the problem. If you have been
experiencing trouble in the past few days, it should clear up after the
phone company has it repaired.
10/12/00 - "Spam" Filtering
Update 12/8/00 1:00 PM
The phone company has repaired some equipment on their end and things seem
to be back to normal. I have been doing some testing and find that the
lines seem to be clean. I would appreciate any feedback on
whether users have seen improvements since 1:PM today, you can email
me at email@example.com
TCE has implemented additional filtering for "Spam" (junk)
EMail. To see how many messages have been blocked to date visit
http://tce.tcenet.net. This latest spam software blocks mail from
that is "open relay" - as in, allows anyone on the Internet to "bounce"
mail through it. Spammers do this to hide thier true identity. If you
have trouble receiving messages from some people visit
which better explains how this blocking works.
9/17/00 - Modem Bank "Blew Up"
Update 10/20/00 This filtering was removed because it seems there
are still a lot of mail server administrators on the Internet that are
having trouble getting their servers to work correctly;
causing some mail not to get through to TCE. Therefore, we
will implement this system later when more administrators
throughout the Internet correct the problems with their mail
The main analog modem bank burned up at 9:41
PM and no longer answered calls. This is a bank of 16
Analog (33.6) modems. Some external modems were installed on a few of
these lines to take calls, and the rest of the lines were busied out so
that the calls would roll into the 56K modem pool. The 56K modem pool
was unaffected. This change was completed at approximately 10:40 PM.
The problem was traced to the modem rack's power supply.
8/3/00 - Telephone System Reset
Update - 9/21/00 11:42AM The parts arrived today to fix the modem
rack, it has been repaired and re-installed. All modem lines are back to
It seems the telephone system in Sandy Creek was shutdown
and reset by the phone company around 9:30 PM. This set alarms on our 2
T1's that handle incoming calls and didnt recover until approximately 1:00
AM when the T1's were reset at TCE. Also, 1 analog (2217) line
terminated improperly from the telco reset which caused 1 line to ring
without answer. That line was also reset around 1:AM
7/27/00 - System Shutdown for Upgrades
TCENET will be shutting down Friday Night (Saturday morning)
7/29/00 at 1:00AM so that we may perform some upgrades. These upgrades
will consist of a larger battery backup system for the entire network and
a more powerful power supply for the primary 56K modem bank to
allow for future expansion. We estimate this upgrade will take
approximately 1 hour. The primary terminal server has been running 61
days since its last shutdown/reboot.
7/10/00 - 8:00 PM - Internet Link Down
Update 7/29/00 2:07 AM New equipment is online, upgrade completed.
The Internet link was down from 8:00PM to 10:00PM due to problems at
Verio, it seems their entire network was down throughout the country.
5/28/00 - 9:30 PM to 10:30 PM - Name Server Down
The Name server was down from about 9:30PM to 10:30PM. This may have
caused you to experience difficulty reaching some web pages or reaching
servers that require a "domain name".
5/23/00 - 8:00 AM to 1:00 PM - Mail Server Down
The Mail server was down this morning and into the early afternoon. You
may have experienced trouble sending and/or receiving Email. The
mail server is now up and running normally, and you should no longer be
experiencing trouble with Email.
11/30/99 - 8:45PM - Internet Link Down in Sandy Creek
The Internet Link from TCE to its provider, Verio went down due to more failures at Citizens Communications. Users were only able to retrieve Email and view local webpages. The problem was reported to Verio and Citizens, and was fixed at 10:38PM.
11/27/99 -11:45PM - Telephone System Down in Sandy Creek
All telephone service went down in the Sandy Creek area. The 56K dialup lines as well as the service for our Internet connection was down due to failures at Citizens Communications. Our 33.6K lines did answer, but users could not do much more than look at local web pages and retrieve EMail. It seems no telephone calls were able to get out of the 387 exchange either. As of 11/28/99 - 7:55AM service has been restored.
11/17/99 - TCE Internet Setup Master
TCE Now has a program that will automatically reconfigure your computer for the optimal Internet settings. It also reconfigures your Email and WEB browsers for use with TCE. Use this software only if you are setting up a new computer or are having serious trouble connecting to the Internet. The authentic copy can be downloaded from our setup page at http://www.tcenet.net/setup.html
7/30/99 - electrical storm
After the storm hit early Thursday morning, strange things started happening. Our web server seemed to be dead, no web page showing up, and our monitor going blank. However, the internet was still available to callers. After a day of trying all sorts of things, it turned out that a complete cold start of the computer was the answer, and the monitor again came to life. That was the web server - the place for pages & FTP files etc.
The high speed modems also began intermittently giving busy signals, then just ringing.
Fixed this late Thursday night, only to have it recur on Friday. At this time both numbers are functioning, and no more busy signals. This required some extensive testing and rebooting of modem equipment. At the moment, although power was never lost, a fuse in another part of the building is blown, and the light on the telephone pole outside is out. Although this does not affect our Internet connections, it does indicate that miscellaneous strangeness has been happening as a result of the strong and sudden storm on Thursday.
It may be a good idea to protect your modems and phones in addition to your computers, either with good surge protectors, or by disconnecting lines going to your computer when you know a storm may be imminent.
Hard Drive converted, Operating System has been upgraded also. These seem to be functioning well. However, there are adjustments being made to recognize incoming calls. (i.e. phones were not answering early Wed morning) Jon is still working on
this and making progress. Up most of night with this re-installation, and looks ok.
NOTE:phone line connections were stable by 7:23 a.m. System Update complete.
Hard Drive Check --- UPDATE Sunday 9pm
** Upgraded HD is not yet ready to install, so downtime is being delayed. **
* There continues to be no problem with the current HD *
Situation mentioned below was caused by ONLY ONE ACCOUNT, No other account has caused the server to crash. System is as busy as usual, and e-mail is working. Tentative maintenance downtime is during the week, but in early, wee hours. ****
Because of unusual crashes that occurred late last Saturday and Sunday nights,
and/or early Monday, we are doing a MAJOR checkup on the Hard Drive for our main Unix
server. This must be done in the daytime on Saturday, since this is when the technical crew is most easily available. The system will be brought down to remove and replace the hard drive between 1:30 and 2:00. Please allow time for this to be completed if you find the system not responding at that time. The switch should not take over an hour, since the new HD will have been prepared beforehand.
If you do notice a difference in system behavior AFTER this switch occurs, please send
email to firstname.lastname@example.org, or one of the techs listed on our Web Page. They will keep Jon informed. Thank You!!
More lines, better modems
We've put 24 additional phone lines/modems in, This is a special
circuit which allows for up to 53k access using a
"56k" modem. If you own a 56k
modem, please upgrade to the latest firmware revision for the v.90
protocol to be sure you can establish a connection! These new modems
will answer if all modems in the 387-2217 group are busy, however if
you have a 56k modem, you can dial into these new modems directly by
calling 387-6644. If there are no 56k modems available, the call will
then resort back to the group of 33.6 modems in 387-2217.
Its 12 midnight in Las Vegas (3am in Sandy Creek), and I just noticed
the link is back up! We don't know how the fiber damage came about,
but were just told of the event. I suppose the important thing is
that we're back online!
At approximately 12:47:32 this afternoon, there was a fiber cut occurrence in Watertown, NY. Several internet connections, including ours, were affected. What this means is that a major telephone cable was damaged, usually caused by someone's digging without checking for buried cable. The phone company in the area is now working on restoring service. This generally takes about 1/2 day.
Even though we have a high speed connection now, it seems people
are now running into a problem where they cannot login at times.
there is a new script that should fix this
problem, even though I have had no luck in duplicating this error
on any of our 3 windows95/98 test systems. Other operating systems
dont seem to have a problem either. If you are still experiencing
trouble, please send me a DETAILED MESSAGE of what exactly happens
when trying to dial in. Send email to jmyers
Looks like we're FINALLY up and running on the new circuit. Please
let us know if you have any problems. With this finally in place,
we can again look forward to new and improved things in the way
of more flexible services, web hosting, faster dialups,
and faster access all around. Sorry for the inconvenience, and thank
you for your patience in this time of chaos, and our all being at the mercy
of the phone companies.
We are up and staggering along. Receiving Email should be working
within the next couple of hours. Hopefully everything will be fully
back on track within the next couple of days at a higher speed than
Our normal connection to the internet was removed from service
without any warning whatsoever. It wasnt untill two days LATER
that we at least knew what was going on. We are now awaiting
for the phone company to install a DIRECT high speed dedicated
circuit. Once this is installed, we will have a link to a major
backbone provider who has a network all accross the US. This will
solve many problems we are facing, and avoid the hassles we have been
Sorry for getting this information to you a bit later then I had
hoped, but I am approx. 2,500 miles away from TCE, and just TODAY
finally obtained a connection to the internet, because of problems.
We're waiting anxiously to get things back up and running 200%!!
We are terrible sorry for the inconvience, and are doing everything
we possibly can to restore fully reliable service. Its just beyond
our control at the present time.
Thank you for your support, understanding, and patience in this time
We are testing out another modem. If you are one of the people
who have been having problems connecting, please send email to
email@example.com and let me know if it has been any better lately.
Getting onto the Web Monday night
As some of you may know, we could not get past the TCE homepage last night. The problem seemed to be the phone company's long distance connections. Although our system remained up, the calls made were not being serviced and put through. The loca
l phone company is not free with its information on all that goes on with their lines. However, they do have a person who assists ISP's with communicating with them. We are in the process of consulting with him concerning the latest glitch in phone line
New Modems - Found Solution?
We have been able to get a number of people back online by resetting thier modem before dialing
in. The reasoning WHY the modem has to be reset is still unknown. It seems that Windows95 for
some reason is passing the modem a bad setup string upon startup. To reset your modem before
dialing into The Circuit's Edge, do the following:
Extra Phone Jacks.
From the START menu, select Programs, then Accessories,
then Dialup Networking. RIGHT click on The Circuit's Edge and select
Properties. Next go towards the bottom where is says Connect Using and select
Configure. Select the Connection tab on the top of that window and
click on Advanced. There should be a field labeled Extra Settings.
Put the following in that space provided: AT&F &C1 &D2 W2 S0=0
You can also try using &F1 or &F2 to see if that has any effect.
Also note that after the C is the number
one, and after the S is a zero equals and
Select Ok (3 times) and see if you can now get online easier.
The above Extra Settings is commonly referred to as a modem initialization string. The previous string should be
somewhat generic, and work with all modems. If you have any questions, feel free of course to email me.
We have also found that using the AC adapter phone jack (not exactly sure what they are called. You
plug one into a wall outlet, then plug your telephone line into it, plug another one in somewhere else in
the house, and plug a phone into that in order to put a phone where there isnt a phone jack handily
available) creates problems when trying to connect. For testing purposes, if you are having problems
connecting, Remove any of these units that you are using, even if they are not directly used by
your modem. If you have two telephone lines, then make sure the line for your modem does not have one
of these devices, but the other line MIGHT be able to use one. (not sure, but I'm guessing it SHOULDN'T
New Modem Update
Even though the modem situation appears to be getting better, we are
still having problems, and still working with various updates and
settings to fix the problem.
The main problem appears to be when someone connects, and the two
modems (one at each end) are trying to negotiate a common set of
communications parameters. If this process fails, the modems will
disconnect. HOWEVER, if this process completes, you get connected and
will STAY connected until either you hang up the line yourself, or
a problem with the line quality arises where the modem cannot
re-establish the connection. I have changed the allowable time for
this re-establishment from 6 seconds to 20 seconds.
We really have no control over the quality of lines that the phone
company gives us. The equipment needed for a digital line for the
phone/modem connections would cost more per month than the income
from TCE plus my personal job.
Given the conditions for this area, running this service costs approx.
twice as much as running a system HALF this size in Syracuse. 100% of
the funds generated go back into the running of TCEnet, as well as
anything that I can afford out of my own pocket.
Going back to the origional purpose of TCE: To provide an Internet connection
to people in the Sandy Creek area who would otherwise have to pay high
long distance charges to connect.
As always, any comments and suggestions are welcome. I can be reached
most easily by email.
We are "experimenting" with putting a new block of 16 modems online. We have
been having some difficulty with these. If you have/had trouble connecting, PLEASE send
email to jmyers
be sure to say the TIME you tried connecting, or had a problem. We have some new modems
and some old modems online to be sure that most modems can connect reliably.
A Get Together for Computer Users: April 20, 1998
The Sandy Creek Firehall will be the place to go Monday night
from 7pm-9pm for a first get-together of local computer
users! No need to be a subscriber to The Circuit's Edge, or
even to be on-line! Any computer user will be able
to meet others with the same interests. Tips and techniques, new
sites to visit, info on the next Computer Show in Syracuse, and
questions answered by fellow enthusiasts are some of the benefits
of a local group.
Details are being handled by two of our local
"experts" on how not to kill your computer ;) These two people have
been members of the Syracuse PC Users Group, and feel they have greatly
benefitted from that group. The current meeting in Sandy Creek will be
like an extension of the Syracuse group -- i.e. they'll share "stuff" with
us here <:*]
So, Bring a Friend, and we'll see you Monday!!
User's Group Mailing List:
Well, we are trying to get things somewhat started for a User's
group by setting up a Mailing List. Basically, the way it works is
by sending all the members of the list any email that is sent to
the main list address. This way, people can talk openly over email
to everyone on the list easily.
To subscribe to the list, send email to firstname.lastname@example.org with ONLY
the word subscribe for the subject of the message. Anything in the
message portion will be ignored. You may also do this by clicking
We have implemented a few different kinds of "spam"
(unsolicited, bulk e-mail) filters to block
some kinds of these messages. We are continuing to improve on this
Please note that if you are not using the internet, disconnect to allow
others to get online. I have seen people as Idle for two hours or
*MORE*. I also see others who try to make it look like they are not
idle by checking email every 2 or 5 minutes automatically. Obviously
we can see past this, and various other ways people use to make
it seem like they are doing something when they haven't been at their
computer for 20 minutes or so!
It's very expensive to provide service for this area, and tying up
phone lines does not help. Please help me to keep this service
billed as "flat rate", by not putting us in a situation where we have
to charge per minute. I dont mind your actively doing things on
the net for 24 hours straight, just please don't tie up a phone line if you are
NOT doing anything. It's been much easier to get online anyway, since the
last addition of phone lines, plus we're going to be adding more!
Phone company has FINALLY fixed the ringdowns, all modems answer,
and when the system is full, you will get a busy signal now! We all know
what THAT sounds like, unfortunately.
Even though we just added more lines, there are still times when the
system gets "maxed out". So it looks like we'll need to do yet ANOTHER
upgrade. This time, things get a little complex because we've maxed out
the terminal server, so we need another one of those, this will add
SUPPORT for 30 lines, plus the 15 we already have. More modems are needed
as well. We'll be moving away from the standard "desktop" modems that
have been giving us (and you) occasional trouble. The modem system we are
looking at is very impressive, and a great many service providers have had
a lot of luck with people connecting with all kinds of modems! We MAY even
be able to provide 56k dialups!
This next upgrade will cost quite a bit, but will put us in a good
position for easy future upgrades. Since this upgrade will cost a lot
more than what TCE (and my own personal account) has available, perhaps you
may be able to help by paying 3 or so months in advance.
Unfortunately our main customer support representative has been transferred by his company, and is no longer in
the state. He has e-mailed our current subscribers regarding this. He will remain in touch, and should be on line again within a week. However, we are looking at
ways to remedy this setback. I myself am 200 miles from the server, and
maintain it remotely. We do of course have some people on-site in Sandy
Creek keeping an eye on things, especially in case of weather problems, etc. I will be going back up to Sandy Creek
more frequently than usual, on weekends, to assist people who need more advanced help then anyone
else can give. I will also be returning phone calls from where I am now
Under this "new" administration we will be answering and returning
phone calls faster than in the past. PLEASE UNDERSTAND that, at this time, we provide a
connection to the Internet ONLY. If you, or someone else "messes up" your
computer so you cannot get online, it is not our fault, nor our
responsibility to get you online again. However, because we understand what it feels like to to be without the internet when we want it,
we will try to help in whatever way we can. For computer related
problems, we can also refer you to a PC Specialist in the area who would
be able to fix your problem if it is too much for you to handle. These
people do not work for TCE, and you would be dealing with them and their
These are all needed, but we do not have the time to make it happen.
It would be nice if someone could coordinate something along these lines.
We would like to come out with a newsletter of some sort, and its on the
drawing board for a not too distant future project. If someone has the
ambition, perhaps a few people can get together, Email us, and work on
It has been a pleasure to provide internet access to the area. We never
imagined that it would grow so big. Thank you for staying with us, and
for your support. We are doing our best in trying to accomodate everyone,
but its been a real tough job.
Any Comments? Questions? Suggestions? A burden on your heart? Feel free
to Email one of us:
Jon Myers - Me! - System
Administrator (basically the one who makes sure the system and hardware is
up and running smoothly)
Bob Myers - Customer Support,
Billing, General user administration. Available through e-mail only at this time.
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